Join waitlist →

Privacy Policy

Haul is a family chore tracker. Parents add kids, kids do chores, and Haul keeps the bookkeeping. We collect what we need to make that work — nothing more.

Last updated: May 25, 2026 · Effective date: May 25, 2026

1. The short version

2. Who runs Haul

Haul is operated by Trackside Software LLC, a Virginia limited liability company. If you need to reach us about anything in this policy — including data access, correction, or deletion requests — write to [email protected].

3. What we collect

From parents

About kids (entered by parents)

From kids directly

We don't ask kids for email, full name, location, contacts, or any other identifying info. Photos are only collected when a chore explicitly requires photo proof — the parent enables this per chore.

Automatically

4. How we use it

5. Who else sees it (sub-processors)

We use a small number of vendors to run Haul. Each handles a specific slice of data and operates under their own privacy policy:

Future planned sub-processors (not yet active): Twilio for SMS reminders, Resend for email delivery, and Network for Good for charity payout processing. This policy will be updated and you'll be notified before any of these go live.

We do not use any advertising or social-media trackers in the Haul app, and we never sell data. We do use two operational tools: PostHog (product analytics — which features get used, so we can improve them; kid activity is recorded under an anonymous household identifier, never a kid's name, and session recordings are disabled) and Sentry (error monitoring — crash reports with identifying details and large payloads scrubbed before they leave our servers).

6. Children's privacy (COPPA)

Haul is built with the assumption that kids on the platform are between ~6 and 17 years old, and that a parent is the verifiable adult who creates and manages each kid's profile. This is why our kid auth flow uses parent-issued PINs instead of email-based sign-up.

Kids do use Haul directly — marking chores done, writing optional notes, and attaching optional photo proof — so we treat Haul as a service covered by COPPA and operate with verifiable parental consent: only a parent can create a kid profile, every kid signs in with a parent-issued PIN, and the parent consents to our collection practices when creating the household (we record the date and policy version of that consent). The profile information itself — first name, birthday, avatar — is supplied by you, the parent.

We collect no more information from kids than is reasonably necessary to run the service, we never use kids' information for advertising or sell it, and chore photos are deleted at review (see below).

As a parent, you can at any time:

Chore-proof photos are ephemeral. A photo exists only while its chore is waiting for parent review, and is deleted the moment the parent approves or rejects it. If a chore is never reviewed, its photo is automatically deleted after 7 days. We never build an archive of your kids' photos.

7. We do not move money

Critically: Haul does not transfer, escrow, or hold actual money. Kid "wallets" are bookkeeping records of approved chore earnings. When a kid requests a payout, Haul simply notifies the parent — the parent then sends the actual money via Venmo, PayPal, Zelle, Apple Cash, cash, or whatever method they prefer. Marking a payout "sent" in Haul is just a bookkeeping entry; the underlying transfer happens outside Haul.

Charity donations follow the same pattern: Haul records the kid's intent to donate a portion of their earnings, but the actual donation is currently the parent's responsibility. (A future integration with Network for Good will let parents donate through Haul; we'll update this policy and ask for your consent before that goes live.)

8. Data retention

Active accounts: we keep your data for as long as your household account is active.

Cancelled accounts: when you delete your household, we permanently delete your data within 30 days. Some records may be retained longer if required by law (for example, Stripe billing records we don't control directly).

9. Security

No system is perfectly secure. If we discover a breach affecting your data, we'll notify you within 72 hours of becoming aware, following the standards required by applicable state laws.

10. Your rights

Depending on where you live, you have some or all of these rights:

To exercise any of these rights, email [email protected]. We'll respond within 30 days.

11. International transfers

Haul is operated from the United States, and our hosting and sub-processors are primarily US-based. If you access Haul from outside the US, your data is transferred to and processed in the US. By using Haul you consent to this transfer.

12. Changes to this policy

We'll post any material changes to this page and bump the "Last updated" date. For substantive changes (new data we collect, new vendors, new uses), we'll notify parent account holders by email at least 30 days before changes take effect.

13. Contact

Questions, requests, complaints, or just wanting to talk to a human: [email protected].